Cutting Corners: Wal-Mart’s “Improved” 2008 Health Care Offering Falls Short
The release of the Susan Chambers memo in the fall of 2005 put Wal-Mart on the defensive regarding Wal-Mart’s benefits strategy. Finally, critics and consumers alike had a firsthand look into the internal decision-making process of Wal-Mart’s top leadership – and the results were appalling. Shockingly, Wal-Mart admitted “Wal-Mart’s critics can easily exploit some aspects of our benefits offering to make their case; in other words, our critics are correct in some of their observations. Specifically, our coverage is expensive for low-income families, and Wal-Mart has a significant percentage of associates and their children on public assistance.”
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